At Scentiana, we strive to make your shopping experience as smooth as possible, from checkout to delivery. Please take a moment to review our shipping and return policies below.
Please note that policies may change without prior notice, so the most accurate information will always be displayed at checkout.
Shipping Policy
Free Shipping on Orders Over €99
Enjoy free standard shipping on all orders over €99. No code required—the discount will automatically apply at checkout.
Orders Under €99
For orders under €99, we have the flat shipping options, Flat shipping fees is €4.99 will apply. The exact cost will be calculated at checkout based on your chosen shipping method and delivery destination.
Estimated Delivery Times
Delivery times depend on the shipping method you select at checkout and will be provided before you finalize your order.
Shipping Locations
We currently offer shipping within the Belgium only.
APO/FPO, PO Boxes, and International Shipping
At this time, Scentiana does not ship to APO/FPO addresses, PO Boxes, or international addresses.
Order Process
Once you place your order, here’s what happens next:
- Order Confirmation: You’ll receive an immediate email confirming your order details.
- Processing Time: Orders are processed within 1-2 business days.
- Shipping Notification: After your order ships, we’ll send an email with tracking information so you can monitor your package’s progress in real-time.
- Delivery: Delivery times depend on the selected shipping method.
Note: If you don’t receive your order confirmation or tracking email, please check your spam folder. If you still can’t find it, please contact our customer support team for assistance.